At Flowtech, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
You may return most new, unused items within 30 days of delivery for a full refund, minus shipping charges. To be eligible for a return:
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The item must be unused, uninstalled, and in its original packaging.
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A valid proof of purchase is required (order number or receipt).
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All returns must be authorized in advance.
To start a return, please contact us at [email protected] with your order details and reason for return. We will provide you with return instructions.
Refunds
Once your return is received and inspected, we will notify you via email. Approved refunds will be processed to your original payment method within 5–7 business days.
Please note:
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Shipping fees are non-refundable.
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Refunds may take additional time to appear on your statement depending on your bank or credit card provider.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original for a refund and place a new order.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [email protected]. Include photos of the item and packaging, and we’ll make it right as quickly as possible.
Non-Returnable Items
Certain products may not be eligible for return, including:
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Custom or special-order items
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Items marked “Final Sale”
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Products that have been installed, used, or modified
If you have any questions about your order or this policy, don’t hesitate to reach out to our support team at [email protected].