Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are processed and shipped within 1–2 business days. Delivery times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 3–7 business days within the continental U.S. You’ll receive a confirmation email with tracking information once your order ships.
Creating an account is easy! Simply click on the “Account” or “Sign Up” link at the top of the page and follow the prompts to enter your name, email, and a secure password. With an account, you can track orders, save addresses, and access your order history.
If your order hasn’t shipped yet, contact us as soon as possible at [email protected]. Once the order has been processed, we may not be able to change the shipping address. For future orders, you can update your saved addresses in your account settings.
After your order ships, you’ll receive an email with a tracking number and link to track your package. You can also log into your account at any time to view your order history and tracking updates.
No. For your security, we do not store your credit card information on our servers. All transactions are securely processed through a certified payment gateway.
Yes, we are required to collect sales tax in states where it is mandated by law. The sales tax amount will be calculated and shown at checkout based on your shipping address.
Currently, we ship within the United States. For international shipping inquiries, please contact us at [email protected] and we’ll be happy to explore options.
Depending on product availability and warehouse locations, your items may arrive in multiple packages. You will receive a tracking number for each shipment, and we’ll do our best to minimize split shipments whenever possible.
If you need to swap an item
Returns and Exchanges
We accept returns on most new, unused items within 30 days of delivery. Items must be in original condition and packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error. Please visit our Returns Policy page or contact us at [email protected] to initiate a return.
We’re sorry for the mix-up! Please contact us at [email protected] within 7 days of receiving your order. Include your order number, a photo of the incorrect item, and we’ll arrange a prompt replacement or refund.
If your order was damaged during shipping, please notify us within 7 days of delivery by emailing [email protected]. Be sure to include your order number and clear photos of the damage and packaging so we can assist you with a replacement or refund.
Once your return request is approved, we will provide you with the correct return address and any necessary instructions. Please do not ship any items back without prior authorization, as this may delay processing.
For any questions or issues, feel free to contact our support team at [email protected]. We aim to respond to all inquiries within 1–2 business days.
If you notice an error in your shipping address, contact us immediately at [email protected]. If the order hasn’t shipped yet, we’ll do our best to update it. If it has already shipped, we may be limited in what we can do, but we’ll work with you to resolve the issue.
Orders are processed quickly to ensure fast delivery. If you need to change or cancel your order, contact us at [email protected] as soon as possible. If the order has already shipped, we may not be able to cancel it, but you can still return it once received (see our Returns Policy).
Currently, we do not offer pre-orders for out-of-stock items. However, you can sign up to receive an email notification when the item is back in stock. If you need help finding an alternative product, reach out to us at [email protected].